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Technical Support

Location: Tehran
Technology
Posted: May 28, 2026

Iranian Company in Fintech Industry

Annual Package: 0.6 – 0.8 billion Tomans


Responsibilities

·        Diagnose and resolve technical issues related to web applications and network infrastructure.

·        Trace and debug application errors by analyzing logs and system behavior.

·        Write and execute SQL queries to investigate data-related issues and verify system integrity.

·        Manage and maintain Windows OS servers including IIS configuration, service monitoring, and log analysis.

·        Implement security hardening measures to protect systems against vulnerabilities.

·        Document technical issues, solutions, and system configurations in clear reports.

·        Communicate effectively with end-users to understand problems and provide step-by-step solutions.

·        Collaborate with development and infrastructure teams to resolve complex technical incidents.

·        Monitor system performance and proactively identify potential issues before they impact users.

·        Continuously learn new technologies and tools to improve support efficiency and service quality.

 

Requirements

·        Familiarity with web concepts and networking fundamentals.

·        Knowledge of programming logic and ability to trace and debug code.

·        Working knowledge of SQL for querying and troubleshooting databases.

·        Familiarity with Windows OS Server administration including IIS, Logs, Services, and Server Management.

·        Understanding of security hardening principles and practices.

·        Strong documentation and reporting skills with attention to detail.

·        Time management and stress management capabilities in high-pressure situations.

·        Ability to understand problems quickly and provide effective solutions.

·        Strong teamwork and collaboration skills.

·        Proficiency in reading and understanding specialized English technical texts.

·        Familiarity with the Iranian stock market and capital investment is considered a plus.

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