Iranian Company in Tech Industry
Annual Package: 1 – 1.4 billion Tomans
Responsibilities
· Design, document, and continuously improve organizational processes to enhance operational efficiency and alignment with strategic objectives.
· Define, set, and monitor KPIs across departments, ensuring performance tracking is aligned with business goals and growth plans.
· Develop and maintain structured growth planning frameworks, including forecasting, target setting, and performance evaluation mechanisms.
· Monitor sales performance metrics and analyze trends to identify gaps, risks, and improvement opportunities.
· Lead analytical projects to diagnose operational inefficiencies and recommend corrective and preventive actions.
· Analyze customer engagement metrics and lifecycle data to improve retention, satisfaction, and overall customer experience.
· Review and optimize Customer Success team KPIs and targets, ensuring continuous maturation and alignment with company strategy.
· Manage process improvement projects from initiation to implementation, ensuring timely delivery and measurable impact.
· Collaborate with cross-functional teams to ensure proper implementation and institutionalization of defined processes and performance frameworks.
· Utilize data analytics tools, including SQL and CRM systems, to extract insights, support decision-making, and promote a data-driven culture.
Requirements
· Bachelor’s degree in Industrial Engineering, MBA, Business Management, or a related field.
· Minimum of 5–6 years of professional experience in process management, business analysis, or related roles.
· Strong experience in defining KPIs, performance monitoring, and organizational performance management frameworks.
· Demonstrated experience in process design, implementation, and continuous improvement initiatives.
· Solid analytical skills with the ability to lead diagnostic and problem-solving projects.
· Data-driven mindset with hands-on experience in data analysis and strong proficiency in SQL.
· Familiarity with CRM systems and the ability to analyze customer and sales data effectively.
· Proven project management experience, particularly in process improvement or transformation initiatives.
· Leadership experience with the ability to influence stakeholders and drive cross-functional alignment.
· Strong problem-solving, communication, and strategic thinking skills with the ability to translate data insights into actionable plans.