Iranian Company in Fintech Industry
Annual Package: 360 - 700 million Tomans
Responsibilities
· Handle inbound calls and proactively contact users who require guidance or follow-up.
· Explain financial services, products, and processes in a clear and accessible manner.
· Listen to customer concerns, address objections, and manage difficult conversations professionally.
· Follow up on complaints and customer issues until resolution, keeping users informed of progress.
· Accurately document call details, customer concerns, outcomes, and follow-up actions.
· Escalate complex or sensitive cases to the relevant teams and communicate recurring issues to supervisors.
· Maintain high service quality by improving response accuracy, follow-up efficiency, and customer satisfaction.
Requirements
· 1+ year of experience in tele-sales, call center operations, or customer support.
· Good understanding of financial concepts, including risk, returns, and asset allocation.
· Familiarity with gold, foreign exchange, stock markets, investment funds, and cryptocurrencies.
· Strong verbal communication skills and the ability to explain financial concepts clearly.
· Excellent active listening, empathy, and conflict resolution skills.
· Ability to remain calm and professional when handling dissatisfied customers and challenging conversations.
· Strong follow-up, attention to detail, accountability, and ability to learn products quickly.