Iranian Company in Fintech Industry
Annual Package: 360 - 480 million Tomans
Responsibilities
· Respond to customer inquiries via phone and website ticketing systems.
· Guide users on website features, services, and platform functionality.
· Track customer requests and issues through resolution.
· Document customer issues, requests, and feedback accurately.
· Resolve non-technical issues and escalate technical problems to relevant teams.
· Communicate professionally and patiently with customers.
· Provide timely updates on request status and resolution.
· Coordinate with technical, operational, and administrative teams to resolve customer issues.
· Identify recurring user problems and contribute to improving support processes.
Requirements
· Strong communication skills and professional telephone etiquette.
· Patience and a customer-oriented approach to problem-solving.
· High sense of responsibility and follow-up.
· Proficiency in using computers, the internet, and online platforms.
· Ability to quickly learn website features and operational processes.
· Strong written communication skills for professional ticket responses.
· High attention to detail in documenting customer information.
· Ability to manage multiple requests and prioritize tasks effectively.
· Teamwork skills and familiarity with ticketing systems or CRM tools.