Iranian Company in E-Commerce Industry
Annual Package: 1.3 – 1.8 billion Tomans
Responsibilities
· Establish and maintain relationships with airline representatives and their business managers to facilitate operational efficiency.
· Provide expert guidance on refund and commission processes, ensuring that team members are well-informed and able to execute tasks effectively.
· Act as a point of contact for resolving complex issues that may arise during busy periods, stepping in to support the team as needed.
· Monitor and evaluate team performance, setting clear objectives and providing constructive feedback to enhance productivity.
· Foster a collaborative environment that encourages team members to share ideas and best practices for improved service delivery.
· Ensure compliance with industry regulations and internal policies, particularly regarding NIF (Non-Interline Fee) and penalties.
· Utilize systems such as Amadeus, Sabre, or Dnata to analyze data and make informed decisions regarding operational processes.
· Build and maintain strong connections with suppliers to ensure seamless service provision and address any operational challenges.
· Drive a results-oriented culture within the team, focusing on achieving targets while maintaining high standards of service.
Requirements
· Proven experience in international flight support or a related field, with a strong understanding of airline operations.
· Strong leadership skills with the ability to manage a diverse team effectively.
· In-depth knowledge of refund processes and commission structures within the aviation industry.
· Excellent communication skills, both verbal and written, with the ability to engage with various stakeholders.
· High tolerance for ambiguity and the ability to make decisions in fast-paced environments.
· Hands-on approach to problem-solving, demonstrating a willingness to get involved in operational tasks when necessary.
· Strong organizational skills with a focus on output and accountability.
· Experience in team building and fostering a positive work culture among agency personnel.
· Familiarity with industry software such as Amadeus, Sabre, or Dnata is preferred.
· Ability to establish and maintain professional relationships with suppliers and partners in the aviation sector.